Call Centre Agent
Yesterday- Full-Time
- Lagos
- Administration and Office Support
Responsibilities:
- Function as an information source through telephonic assistance to members, providers, billing agencies, and various company/department staff.
- Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.
- Interact with provider community and various departments to resolve issues involving the membership and credentialing status.
- Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to callers.
- Assist with activities to ensure membership’s continuity of care.
- Must Possess BSC/HND/OND/NCE in any course.
- Adequate training shall be provided, remuneration very attractive and competitive.
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